Terms & Conditions

About us

Altus Migration Services is run by Kanika Malik, a Registered Migration Agent (MARN 2619590), based in Perth, Western Australia. You can check her registration on the Register of Migration Agents.

General enquiries

You can send a general question through this website for free. Kanika aims to reply within one business day. A reply answers general questions and explains how a consultation works. It does not assess your eligibility or advise you about your own application, and it does not make you a client. For advice about your situation, book a consultation.

Please do not send identity documents or other sensitive documents through the form.

Detailed consultations

• Fees: consultations are 30 minutes or 1 hour, and the fee is shown in the booking calendar before you pay.
• Payment: paid in full by card when you book. You receive a confirmation and receipt by email straight away.
• Before your consultation: we send you the Consumer Guide published by the Office of the Migration Agents Registration Authority. It explains what you can expect from a registered migration agent, and it is also available in Hindi and other languages.
• How it works: by video call on Zoom, Microsoft Teams or Google Meet, at the time shown in your confirmation email. You receive the video link and reminders by email.
• Language: consultations are in English or Hindi. If you need an interpreter for another language, tell us when you book.
• What it covers: advice about your situation and options, based on the information you give. It does not include preparing or lodging an application, or a detailed review of your documents, unless we agree otherwise.
• Credit towards an application: if you go ahead with your application through Altus, your consultation fee is deducted from your professional fees.

A first consultation: an online booking is for a first consultation about a new immigration matter. If we have already advised you about this matter, contact us and we will arrange further advice under a written service agreement.

Where your payment goes: consultation fees are paid into a separate client account, as the Code of Conduct for registered migration agents requires.

Rescheduling and cancelling

• One reschedule is free of charge with at least 24 hours’ notice.
• Cancellations made at least 24 hours before the appointment are eligible for a refund.
• Cancellations within 24 hours of the appointment are non-refundable.
• If you don’t attend, the consultation fee is forfeited.
• Exceptional circumstances may be considered on a case-by-case basis.
• To reschedule or cancel, use the link in your confirmation email or contact us.
• Refunds are paid to your card within 14 days.
• If Kanika needs to cancel or reschedule, you can choose a new time or a full refund.
• If you join late, the consultation still ends at the booked time.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Services must be provided with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time. If they are not, you may be entitled to a remedy, whatever these terms say.

Working with us on an application

The Code of Conduct for registered migration agents requires us to:

• give you the Consumer Guide published by the Office of the Migration Agents Registration Authority before we give you any advice
• give you a written service agreement, setting out the work, the fees and how they are paid, before we start work on an application.

Our professional fees do not include government charges or other costs, such as visa application charges, health examinations, police certificates, skills assessments, English tests and translations. You pay these directly, or we tell you about them in advance.

No guarantee of outcome

Visa and citizenship decisions are made by the Department of Home Affairs, the Minister or the Administrative Review Tribunal, not by us. No registered migration agent can guarantee that an application will succeed. We will always give you an honest assessment of your chances.

Your responsibilities

Please give us information that is true, complete and up to date, and tell us promptly if anything changes. Our advice depends on what you tell us. Giving false or misleading information to the Department of Home Affairs can lead to a refusal and a ban of up to 10 years on future visas.

Using this website

• Information on this website is general information only. See our Disclaimer.
• The content and design of this website belong to Altus Migration Services. You may view and share pages for personal use, but please do not copy or republish them without permission.
• Do not misuse the website, for example by trying to disrupt it or by sending spam through the forms.
• Booking and payment are provided by Cal.com and Stripe, and their own terms also apply when you use them.
• We may change or update the website at any time, and we cannot promise it will always be available.

Liability

We are not responsible for loss caused by relying on the general information on this website instead of getting advice about your situation. This does not limit your rights under the Australian Consumer Law or our professional duties as a registered migration agent.

Complaints

If you are unhappy with our service, please tell us first. We will acknowledge your complaint within 2 business days and reply in writing within 30 days. You can also complain about a registered migration agent’s services or conduct to the Office of the Migration Agents Registration Authority.

Privacy

Our Privacy Policy explains how we handle your personal information.

General

These terms are governed by the laws of Western Australia. We may update them from time to time. The version on this page when you book is the one that applies to your booking.